As a Customer Care Representative with a focus on sales, your role combines excellent customer service with a strategic approach to drive sales and enhance customer satisfaction. Key responsibilities include:
1. Customer Engagement:
– Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall satisfaction.
– Engage with customers proactively to identify potential sales opportunities.
2. Sales Consultation:
– Utilize product knowledge to guide customers in making informed purchasing decisions.
– Recommend additional products or services based on customer needs.
3. Upselling and Cross-selling:
– Identify opportunities to upsell or cross-sell products and services during customer interactions.
– Maximize sales potential by offering relevant add-ons or upgrades.
4. Order Management:
– Process customer orders efficiently and accurately.
– Ensure smooth coordination between sales and fulfillment teams.
5.Relationship Building:
– Cultivate positive and lasting relationships with customers.
– Foster loyalty through personalized interactions and tailored solutions.
6. Sales Performance Tracking:
– Monitor and track individual sales performance metrics.
– Implement strategies to achieve and exceed sales targets.
7. Customer Retention:
– Implement retention strategies to ensure ongoing customer satisfaction.
– Address concerns proactively to prevent customer attrition.
8. Cross-functional Collaboration:
– Collaborate with sales and marketing teams to align customer care efforts with overall business objectives.
– Provide valuable insights from customer interactions to enhance sales strategies.
9. Feedback Utilization:
– Gather and analyze customer feedback related to sales experiences.
– Contribute to product or service improvements based on customer input.
10. Sales Training:
– Assist in training and mentoring new customer care representatives on effective sales techniques.
– Stay updated on product knowledge and market trends to enhance sales expertise.
A Customer Care Representative with sales experience plays a vital role in driving revenue growth while maintaining a customer-centric focus. This role requires a balance of empathy, communication skills, and a proactive sales-oriented approach.
Work Hours: Monday – Friday, 9 am – 6 pm
Salary: NGN90000.00 – NGN100000.00
Age: 24yrs – 28yrs